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Store Policy

Customer Care

We understand the importance of providing excellent customer service. It is why at Fuego & Fragancia we prioritize the satisfaction and needs of our customers above all else.

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For help with product or a shopping experience please visit our Fuego & Fragancia's Frequently Asked Questions (FAQ) page. You can also chat with an associate online or call us at +1 (321) 614-0194.

Privacy & Safety

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on Fuego & Fragancia's website.
 
The only personal information we collect is: name, street and email address, telephone number, and credit card information.
 
We use the personal information collected from you to process orders or respond to e-mail inquiries. Personal information we collect is not used for any other purpose and is not shared.
 
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
 
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
 
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under 13 to provide information to us.
 
You can correct factual errors in your personally identifiable information by logging into your on-line account and editing that information or by sending us a request detailing the error(s). To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
 
If you suspect any of the personal information you supply us online is being misused, you may rectify these issues by contacting us directly at support@fuegofragancia.com or +1 (321) 614-0194.
 
Should you have questions or concerns about this Privacy Policy, please call us at +1 (321) 614-0194 or send us an email at support@fuegofragancia.com.

Safety & Burning

Caution

Failure to follow instructions could result in fire hazard.

 

All Candle Sizes And Styles

  • Remove all packaging before lighting.

  • Place candle on a protected, heat resistant dry surface, away from anything that can catch fire, and out of the reach of children or pets.

  • Use holders designed for the style candle to be used.

  • For clean burning, keep the wick trimmed to 1/4" at all times.

  • Keep the wax pool free of wick trimmings, matches, or any combustible material.

  • Keep the wick centered. Avoid drafts.

  • Never burn candles unattended.

 

Glass Jar Candles

  • Handle with care; glass containers are fragile. Avoid glass-to-glass contact when removing or replacing lid.

  • Do not use if cracked, chipped or scratched. Do not refill with wax.

  • Do not allow flame to touch the side of the jar. Always make sure your jar is sitting on a level surface.

  • The jar may become hot. Handle carefully.

  • Prevent possible heat damage to the counter/surface by discontinuing use when 1/2" of wax remains.

  • Extinguish carefully with a candle snuffer before replacing lid.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Zelle Payments

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